Refunds & Returns

As the buyer, you are entitled to a refund if the goods that we supply are found to be defective. It should be noted that handmade brick slips are indeed handmade and exhibit a wide range of tolerance in colour, texture and size. These difference shall not be deemed as defects.

You have the right to cancel your order for any reason up to the point of its dispatch. Any payments made by the buyer shall be refunded in full within 14 days in this case.

The buyer should inspect the goods immediately upon receipt and shall notify the seller if they believe there is a fault or defect. If no notification is received by the seller within 7 days from the point of delivery, no claim for refund or compensation shall be entertained. Valid notice is an email to [email protected] with proof of date and time sent and a read receipt from our side.

Where a claim of defect or damage is made, the seller has 28 days to offer a remedy. Where original products are no longer available, the seller will endeavour to offer the nearest equivalent.

We do not offer returns or re-stocking for unused products.

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